Welcome to igetvapesaussie.com. We value your satisfaction, and if you encounter any issues during your shopping experience, please don’t hesitate to contact us at info@igetvapesaussie.com.
Here are our refund and return policies:
Return of Defective Products
- If the product you received has quality issues, please contact us via email at info@igetvapesaussie.com within 2 days of receipt, and provide video evidence of the issue. Upon verification, we will process your refund or replacement request.
- We do not accept cancellation requests for orders that have been successfully shipped. Once the product has been dispatched, it cannot be modified or cancelled.
Damages in Transit
For damages caused to the goods during transit due to third-party logistics companies or other force majeure reasons, as well as problems such as inability to receive goods, we recommend you directly contact the third-party logistics company responsible for the delivery. In these circumstances, we cannot provide a refund or compensation. However, to prove the product was in good condition when dispatched, we will provide packing photos and tracking numbers.
Please note that the above refund and return policies only apply to products purchased from igetvapesaussie.com. If you have problems with products purchased from other channels, please contact the relevant sellers directly.
Lastly, we appreciate your choosing igetvapesaussie.com, and we look forward to providing you with high-quality products and services. If you have any questions or need further assistance, feel free to contact us, and we will respond as soon as possible.
The igetvapesaussie.com Team
